Verzendbeleid
Shipping & Delivery Policy
Processing time
Orders are processed within [1–3] business days of purchase. You'll receive a confirmation email with tracking information once your order has shipped.
Shipping destinations
We currently ship to the European Union and the United Kingdom.
Estimated delivery times
- Netherlands & EU: [2–5] business days
- United Kingdom: [3–6] business days
Delivery times are estimates and may vary due to customs processing, local carrier delays, or circumstances outside our control.
Customs, duties, and taxes
For orders shipped to the United Kingdom, your order may be subject to import duties, taxes, and customs fees upon arrival. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before ordering.
Orders within the European Union include applicable VAT at checkout, with no additional customs fees.
Order tracking
Once your order ships, you'll receive a tracking number via email. Please allow [24–48 hours] for tracking information to update after dispatch.
Lost or delayed packages
If your order hasn't arrived within the estimated delivery window, please contact us at saudade.global@gmail.com with your order number so we can investigate.
Incorrect address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly provided address. If you notice an error after placing your order, contact us immediately at saudade.global@gmail.com — we cannot guarantee changes once an order has shipped.